Crisis Lines and Walk-In Services
Lifeways, Inc. provides 24 hour mental health crisis services year round.
If you need crisis help, call:
Malheur Region: Umatilla Region:
After hours calls are answered: 24 hours a day, 7 days a week, 365 days per year
You can expect to speak with either a Lifeways employee assigned to Crisis Dispatch; or to Protocall, a Professional answering Counseling Service.
(This number will provide you with a mean to connect with Leilani Faber, Program Manager should you have questions or concerns regarding the process.)
Not an emergency but need someone to talk to?
If you are not experiencing an emergency but do need someone to talk to, you can contact the Warmline: 800-698-2392.
Walk-in services are also available Monday through Friday:
In the Malheur Region: 702 Sunset Drive, Ontario
In the Umatilla Region at 331 SE 2nd Street, Pendleton and 595 NW 11th Street, Hermiston
In most cases, a master’s level clinician will be available to see you, and help you form a plan to keep yourself and others safe. This may include crisis intervention, supportive counseling, information and referral, or linkage to helpful community resources.
Many of the members of our Crisis Teams have been trained in Mental Health First Aid skills and the teams in both counties work collaboratively with other community resources to maximize use of expanded respite and peer support. Lifeways’ crisis teams also participate in jail diversion services, civil commitment services and hospital discharge planning.
All of our crisis services work with many partner agencies in the community, such as hospitals, police, and social services to help resolve crisis situations, but in cases of disasters, fire, or physical accidents, please make a direct call to 911 or your local police or fire department.
Help Right away – for you or someone you love- The Western Idaho Community Crisis Center is here 24/7 and free.
No referral is needed
Walk-in In anytime by yourself or with family or friends
You can stay for up to 24 hours
Kind and caring staff can talk with you about what is happening and things you can do to make it better
We can show you where to get help if you need food, a safe place to stay, medical care, or other help
Visit the WIDCCC Website HERE
524 Cleveland Blvd. Suite #160, Caldwell Idaho 83605